Frequently Asked Questions

What can I create with Jynno?

Jynno focuses on images and videos. You can generate images, edit references, use image tools, and create videos from text or visual references. The Agent helps develop ideas and visual directions. Available tools and models are shown in the relevant workspace.

Do I need an account?

You can browse the homepage, examples, pricing and policy pages without signing in. Creating and saving work, buying a plan and submitting a support ticket require an account.

How much does a generation cost?

The cost depends on the selected model, output size, duration and other settings. Review the credit cost before submitting. Plan and pack details are on the Pricing page; balances and expiry records are in your credit history.

What happens if a task fails or stays pending?

Confirmed technical failures and eligible cancellations may restore task credits. When a task status is unconfirmed, its credits remain reserved until the status has been checked. Do not repeatedly submit the same request while its outcome is uncertain. Send the task ID to support.

Is a credit top-up a subscription?

No. A top-up is a separate one-time purchase. A subscription renews at the interval shown at checkout until canceled. Current top-ups require an active membership. See Billing and payments.

How do I cancel or request a refund?

Use subscription settings to request cancellation, and review the confirmed end date. For refunds and purchase disputes, read the Refund Policy and contact support with the order reference. Cancellation and refunds are separate processes.

Can I use my generated results commercially?

The answer depends on the selected model's terms, your rights to the references and applicable law. Review results before publishing. Jynno does not promise exclusive rights or clear third-party rights for you. See the Terms of Service.

Are my files private?

Creations are private in the Jynno gallery unless you explicitly choose public visibility. This does not guarantee that a shared or leaked file URL cannot be accessed. Avoid uploading confidential material. Read the Privacy Policy for storage and deletion details.

How do I request a data correction or deletion?

Contact support with your account email and the information or task involved. We verify ownership and review the request. Removing a creation from your history does not immediately erase all stored files, payment records or provider-held copies.