Terms of Service

Jynno is operated by Allen. For operator, billing or privacy questions, contact support@jynno.com.

Using Jynno

Jynno provides AI image and video generation through third-party model providers. You need an account and sufficient credits. Keep your credentials secure and use the service only where you are eligible under applicable law. AI outputs can contain errors and may not match your expectations; review them before use.

Credits and payments

The generator displays the credit cost before submission. Credits are deducted when a task is queued. Confirmed technical failures and eligible cancellations restore credits once. Content safety or copyright refusals may consume credits under the applicable model terms. If the task status is unconfirmed, its credits remain reserved until the status has been checked; the task is not automatically submitted again. Contact support with your task ID if a task is awaiting review.

Subscriptions and credit packs are purchased through Waffo. The Pricing page and checkout state the amount, credit quantity, billing interval, validity and purchase conditions. Subscriptions renew at the disclosed interval until cancellation is confirmed. Credit packs are separate one-time purchases and do not renew automatically; credit packs can be purchased without a subscription. Effects require paid credits and cannot use bonus credits. Member-only tools require the corresponding membership.

Cancellation and purchase refunds

Request cancellation in subscription settings and review the confirmed end date. Cancellation stops future renewal once confirmed and does not automatically refund a previous charge. Cash refund requests and payment disputes are reviewed against the relevant purchase and usage records. Statutory consumer rights continue to apply. Read the Refund Policy, and contact support with your order reference. Task-credit restoration is separate from cash refunds. Credits reclaimed after a refund cannot be used again.

Billing and payments explains payment confirmation, purchase records and credit history.

Inputs and outputs

You must have permission to upload and use reference images and videos, including permission from depicted people where required. Commercial use of generated media depends on the selected provider's terms, the rights to your inputs and applicable law. Jynno does not guarantee exclusive ownership or non-infringement of generated outputs.

Content standards and prohibited content

Do not use Jynno to generate, upload or distribute any of these six categories:

1. Pornographic or sexually explicit material, including other sexual NSFW content.
2. Graphic violence or gore, or content promoting serious violence.
3. Hate speech or attacks based on protected traits.
4. Child sexual abuse material (CSAM), sexualized minors or other child-unsafe content.
5. Non-consensual deepfakes, impersonation of a real person or misleading use of their likeness.
6. Content that infringes another person's copyright, trademark or other intellectual-property rights.

These rules apply to prompts, reference images and videos, generated results and content shared through Jynno. Fraud, harassment, illegal activity, abuse of promotional credits and attempts to bypass authentication, pricing or provider safety controls are also prohibited.

Content review and enforcement

Jynno uses the safety checks available from the model providers handling a request. Provider safeguards may reject unsafe inputs or generated content. When a safety signal or user report is received, we review the relevant prompts, reference media, generated results and account activity as needed. A person assesses the report and possible false positives. Automated safeguards cannot guarantee that every unsafe item will be detected.

Depending on the facts and applicable law, we may reject a request, warn the user, restrict access, remove a hosted result, suspend or terminate an account, and preserve or report evidence where required. Content review does not by itself approve a cash refund; purchase refunds follow the Refund Policy.

Reports and appeals

Report suspected violations, impersonation or infringement to support@jynno.com with the relevant account, task or item link, a description and evidence you can lawfully share. We review reports, may request details and take proportionate action. The same address accepts appeals and requests to review a possible mistake. Do not send child abuse imagery in a report.

Availability and support

Models and service availability can change. Generations depend on provider capacity and may require additional time. Contact us through the contact page or published support address for billing questions, content reports, account access or privacy requests. Include the relevant task ID or order reference. Jynno may update these terms by publishing a new date; applicable legal rights are unaffected.

Privacy and contact

Our Privacy Policy and Cookie Policy explain how account information, creative files and browser storage are handled. For questions, privacy requests, content reports or appeals, contact support.